Terms of Service

Aurora provides software that lets drone-show operators (“Operators”) contract clients, take payments, build and preview shows, run an approval pipeline, broadcast a phone-synced soundtrack to live audiences, and produce advisory safety maps. Each Operator workspace is white-labelled to that Operator.

You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your account. You must be at least 18 years old. We may enable two-factor authentication and other security controls; you are responsible for keeping recovery methods current.

There are different account types — platform administrators (Aurora staff), Operator organizations and their team members, clients of an Operator, and anonymous attendees of a live broadcast. The features available to you depend on your account type and the Operator's subscription tier.

Operators are solely responsible for the lawful, safe operation of any drone or unmanned-aircraft show, including obtaining all required pilot certifications, authorizations, airspace approvals (e.g., FAA Part 107, LAANC, waivers), insurance, venue permissions, and compliance with all applicable aviation, safety, privacy, and local laws.

Aurora is a software tool. It does not fly aircraft, does not provide flight authorization, and does not certify the safety or legality of any show. Any automated feasibility checks, AI-generated formations, or airspace overlays are planning aids only. A qualified human must independently verify and sign off on every show before flight.

You agree not to rely on the Service as the sole basis for any safety- or compliance-critical decision.

Aurora's pricing is a hybrid model: a subscription fee for your plan tier plus a per-transaction platform fee on client payments processed through the Service. Subscription fees are billed in advance and are non-refundable except where required by law. Plan limits (seats, active shows, storage) apply per tier.

Client payments are processed via Stripe, including Stripe Connect. By accepting payments through Aurora, Operators agree to the applicable Stripe Connected Account Agreement and Stripe's terms. Aurora collects an application fee on processed payments as disclosed for your tier. Aurora does not store full payment-card numbers; card data is handled by Stripe.

Operators are responsible for the goods and services they sell, for honoring their own refund and cancellation policies with their clients, for taxes on their sales, and for any chargebacks or disputes arising from their transactions.

Attendees may send optional tips through a broadcast page. Tips settle to the Operator's connected payment account (less any disclosed platform fee). Where a show designates a named “cause,” tips may be tagged to it for the Operator's reporting, but Aurora does not act as a charity, does not provide tax receipts, and makes no representation about how an Operator uses funds. The Operator is solely responsible for any onward donation and related disclosures.

You retain ownership of the content you upload (audio, video, logos, choreography, documents, brand assets). You grant Aurora a limited license to host, process, transcode, transmit, and display that content solely to operate and provide the Service (including media transcoding, preview playback, synced broadcast, and PDF generation).

You represent that you have the rights to all content you upload, including music and any third-party material, and that your use does not infringe others' rights. You are responsible for securing licenses for soundtracks used in previews or broadcasts.

The Service may generate drone-show concepts, formations, logos, and related artifacts using AI. AI output may be inaccurate, infeasible, or unsafe and must be reviewed by a qualified person. AI generation is metered and subject to your plan's allowances and any overage charges. Nothing generated by AI is cleared for flight until it passes feasibility validation and receives human sign-off.

Your use of the Service is also governed by our Acceptable Use Policy. You may not use the Service to violate law, infringe rights, transmit malware, attempt to breach security or tenant isolation, or to plan or broadcast shows that endanger people or property or violate airspace restrictions.

The Service, including its software, design, and trademarks, is owned by Aurora and its licensors and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service. You may not copy, reverse-engineer, resell, or create derivative works of the Service except as permitted by law.

We may suspend or terminate access for non-payment, violation of these Terms or the Acceptable Use Policy, or to protect the Service or third parties. You may cancel at any time. On termination we will, on request and subject to legal retention obligations, make your data available for export for a limited window before deletion, as described in our Privacy Policy.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Aurora does not warrant that the Service will be uninterrupted, error-free, or that any safety, airspace, or AI feature is accurate or complete.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURORA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY DAMAGES ARISING FROM DRONE FLIGHT, PERSONAL INJURY, PROPERTY DAMAGE, OR REGULATORY PENALTIES, WHICH REMAIN THE OPERATOR'S RESPONSIBILITY. Our aggregate liability for any claim is limited to the amounts you paid Aurora for the Service in the twelve months preceding the claim.

You will indemnify and hold Aurora harmless from claims, damages, and expenses arising out of your content, your shows and drone operations, your sale of goods or services, or your violation of these Terms or applicable law.

We may update these Terms; material changes will be communicated and take effect on the date posted. Continued use after changes constitutes acceptance. These Terms are governed by the laws of the State of California, excluding its conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in California, unless otherwise required by law.

Questions about these Terms can be sent to legal@aurorashows.com.